Dick Stone

Three Things To Grasp

I was pondering on just how massively my life has changed in the last 2 years. It’s almost unrecognisable for many reasons and it started me thinking of what to take from it and what needs to be understood in the brave new world we now have- changed by the pandemic and all that it brought.

Because we all like lists, I picked three things which should be grasped and understood by business, media and individuals. They are in no particular order of importance or impact. They all play a role and will continue to have influence whether you decide to grasp them or not, so you might as well get on with it.

3. The Office is smaller (and bigger)

There was a change underway before Covid came into our lives surrounding the desire and balance between work and home. It was beaten down though and didn’t cut through much because of the power of the normal everyday expectation in most workplaces… “if you want to work for us, then you have to travel and come into our building every day- full stop”. It was still there though and growing. I know of one organisation which offered a job to the leading candidate for a role and they turned it down because of the requirement to effectively upend their life and move to another bit of the country to sit in the company office rather than work remotely, (something which they could very effectively do in the advertised role in question I might add). Such was the norm just 2 years ago. In the end, not willing to compromise or find a solution of geography, the organisation hired a less experienced candidate who was willing to make the physical move.

Post pandemic one thing companies, media, and individuals need to consider is the shift in the desire, need and attractiveness of the daily commute. It was a consideration before Covid as I have said, but the pandemic proved the theory that it is possible for many roles to work very effectively remotely and so now the genie is out of the bottle. A hybrid model where in-person meetings and collaboration take place as and when required is a more attractive proposition for much of the talented workforce in media organisations. Grasping that, making the most of it from the media organisation’s perspective, developing a culture that isn’t geographically based or requiring a physical implementation in a building to make it a reality takes a different type of effort, but will attract a talent pool that you just might miss out on without that effort. After all, if your culture is dependent on staff seeing a sign painted on a wall, then your culture isn’t the one you think you had in the first place. Collaboration is of course good, but like all things, its better in moderation. A former boss of mine used to say, “it takes one hell of a meeting to beat having no meeting at all”. It is something I used to try and follow in my work life too. We have all had to sit in meetings which could have very easily just been an email rather than a physical meeting.

Someone I once worked with put it succinctly, “my former employer used to give me all of the tools to work remotely and then frown at me if I actually used them like that”.

Caveat. These observations are very much media industry related and don’t really translate to other industries perhaps, where remote is less of a viable option. It is also true that not all roles within media are easily remote enabled too.

2. Consumers are savvy and mobile.

Media consumption was becoming more promiscuous before the pandemic changed our world. The commute change, the media sampling change as a result of that commute change and the working pattern adjustment all played a role in revolutionising the established norms. Without the pre-pandemic size of breakfast commute (as there are many who remain working more remote than before the pandemic), the media consumption pattern changes. For the whole of my career in radio, The Breakfast Show was the top slot of radio presenters and seen as the pinnacle of a career. Is it now? Is the timing of that show right in today’s reality? Invariably the breakfast show is the most expensive in terms of talent and resource, but is the 6-7am hour having the pull it once had or has the time shifted into what is considered mid-morning? BBC Radio 1 have certainly grasped that issue to some extent with the Radio 1 Breakfast Show running until 10.30am which they started doing some time ago now.

The graph below shows the half hour reach numbers for ALL RADIO listening (All Adults 15+) in the UK from Wave 4 2018 and Wave 4 2021. Its worth bearing in mind that this is for ALL RADIO and so there will be very stark differences depending on demographic and perhaps geographic parameters too.

(Source: Rajar IPSOS Mori/RSMB. All Radio listening Adult 15+, UK TSA. Wave 4 2018, Wave 4 2021).

In a fierce battle for the mind and for attention, radio has to remain relevant. The Edison Infinite Dial 2021 research last year showed the UK catching up with the US in terms of diversity of media consumption and in some cases overtaking it.

“The UK is on par with the U.S. regarding monthly podcast listening, as both countries have 41% of the 16+ population who have listened in the last month. The UK is slightly behind the U.S. regarding weekly podcast listening as 25% of the UK population age 16+ has listened to a podcast in the last week versus 29% of the U.S. population having listened in the last week.”
https://www.edisonresearch.com/the-infinite-dial-2021-uk/

Podcast listening is growing. Listeners are programming their own radio stations in effect with on demand ‘breakfast show type’ content from podcasts at a time that suits them with their changed lifestyle habits. If radio still decides to programme the same way it did in the 1970’s or 1980’s for the 2022 crowd it might be that that crowd is ultimately no longer there.

1. Loyalty has to be earned.

Listeners know more than you appreciate. At best, enough of them do to make a difference when you just assume their loyalty. They know when they are being sold to, and they understand the transactional nature of that more and more.

As a commercial media operation there is a commercial imperative to make things pay for themselves and create profit and return for shareholders and investors – just like any other business. There are many ways to do that however and if all that you ever give a listener is based on a commercial transaction, pretty quickly it becomes obvious as a listener. There is a need of course, the margins are tight, the need is urgent and sponsoring everything you can is awfully attractive when looking at the diminishing bottom line. I’ve lived there, where everything that didn’t move was open for sponsorship and absolutely nothing was ever done on air in terms of specials, contests or content unless it had a client attached. The needs of the business dictated it and I absolutely get it. The issue is that it sounded like the audio equivalent of scrolling down a heavily ad-laden website looking for the next paragraph of actual content. It sounded awful and fatigued listeners and its really hard to ween off that drug and make more content for content’s sake. It is a brave choice and a really hard one to make, but investing on your own listening experience rather than just selling it is important. The truth is that listeners hear the difference and it impacts their loyalty over a period of time too when the perception they are given from their listening experience is that they are the currency being traded.

Get new posts delivered straight to your inbox… just fill in the box below.

Want to get me working with you on your projects? Here are a few things I could help you with:

Coaching talent on performance. Remote or in person.
Analysis of markets and performance.
Leading training sessions- remote or in person.
Editorial advice and guidance.
Bespoke presentations or sessions.
Programming development and management.

Click the links below and lets start to have fun.

Consistency counts

Forgive me on pulling on a similar thread to the last two posts to some degree (Boring is important and Sing for the Unsung)- but perhaps with a slightly different aspect. Building a product, (even before you start the whole ‘we are a brand’ discussion- more on that in another blog post perhaps!), takes a purity of thought, a nucleus of the concept and a refinement of the focus. The tighter that focus, the more chance of success because the more any user (listener/ viewer etc) can understand what you stand for, and ultimately “get” what you are about.

Radio stations are like new born babies…

Discipline is required. Consistency is key. Not just in an overall product sense, although that is vital, but in a more pragmatic, granular way- when it comes to the on air, on-stream, sampling of your product around the hour, any hour. You have to be consistent. This should be played out with imaging, music scheduling and content choices. Many is the time in my former jobs I have been monitoring station output and paid particular attention to the formatics and consistency around the clock hour. The music consistency in itself is an art form and whilst there are tools to enable this, you can’t just leave it to GSelector and walk away! An old boss and good friend of mine used to say that radio stations are like new born babies, they need looking after and if they were left on their own to exist they would suffer.

Spending time to monitor messaging, music and your positioning consistency around the hour is time well spent. How else can anyone know what you stand for? I spent a good amount of time when at the wheel of radio stations ensuring that in any given sweep of 15 mins or so, the output included the positioning statement of the station on air for a start, then musically and content-wise it backed up that position- subtly re-enforcing the position. I get that this sounds like a fairly mundane and process driven way to programme- and it is, but its also required sometimes to ensure you hit the right notes. Practically its about monitoring and attention to detail. For example, if you are a young focussed station or output, then having on air chat and content about gardening might not be the best, or a lengthy or unbalanced sweep of older focussed music- assuming not feature based or for thematic reasons.

I spend too much time planning background music…

When I have had this kind of discussion about music consistency it often strays into a discussion about the difference between consistency and light and shade. The argument being that if you are TOO consistent that you somehow become boring or monotone in your voice. Having light and shade within a format, flexing its nuance and demonstrating its breadth is the art of scheduling and programming. At the weekend I was creating a playlist for a family meal we were having (yep thats how I roll). I knew the mood I wanted to create and the vibe of the evening and so built a playlist with that in mind with highs and lows in terms of tempo, energy and genre to match the evening. It wasn’t all just the same style and type of song, but it all fit within the mood and theme of the evening. Light and shade. Whilst building it there were many songs which I absolutely loved and wanted to include, but they broke the mood and stepped outside of the boundary when placed within the playlist and in relation to other songs. There were also a few which during the evening (ever being the programmer), when I heard them play out “live” as it were, I thought actually didn’t really fit as well as I had imagined. The same old boss and friend from above also used to say that a programmer always reserves the right to change their mind. Monitoring matters!

After writing the bulk of this post I then read a great post from Matt Deegan which refers to consistency and how well crafted radio or music streams can become regular in peoples lives, “because they constantly, and consistently, deliver on a promise to listeners”. They do that only because they demonstrate their point, their focus, their purpose through a consistently executed product delivery. [Matt also very kindly refers to my earlier post, Boring is Important, for which I’m very grateful].

Of course this isn’t the only way you might programme an on air output and there are many more things you should be doing but in my experience this is an area which is often overlooked and neglected.

Just listen and you can literally hear it!

Get new posts delivered straight to your inbox… just fill in the box below.

Want to get me working with you on your projects? Here are a few things I could help you with:

Coaching talent on performance. Remote or in person.
Analysis of markets and performance.
Leading training sessions- remote or in person.
Editorial advice and guidance.
Bespoke presentations or sessions.
Programming development and management.

Click the links below and lets start to have fun.

Sing for the unsung

After writing last week about how “Boring is important“, a few more thoughts started permeating my brain during the week. I was also contacted by a former colleague and this prompted some further thoughts about those who are ‘unsung’ in media organisations. The day to day and the mundane are the basis of building anything. Yes, the creative and the vision, the fluff and the sparkle, the magic and the inspiring are the difference between success and failure, but the nuts and bolts, the building blocks, the daily chore are the same… and vital.

Here’s to the dreamers…

Let me just lay out again clearly that the vision is important- in fact absolutely critical to success. Without the creative spark, the original thought or concept and the USP of what you are offering then you are more of a utility than a necessity. The dreamers, the mavericks and the creative geniuses are central. There is a presentation I used to present from time to time showing the print ads in Empire magazine for BSB – British Satellite Broadcasting, (The squarial, you might remember), and Sky Movies. BSB had a lot of arguably better tech and had some creative and ground breaking concepts, but Sky had the glamour and the right marketing approach (and of course the deeper pocket). The BSB and Sky print ads really demonstrated, within the same edition of Empire magazine and just a few pages away from each other, some of the reasons for Sky’s dominance and ultimate success. Sky focussed on Hollywood and movie stars and BSB’s ad on the cinema ticket that you threw away.

The nuts and bolts and functional won’t make a success on their own. Just because the vision has to be right, and the sparkle needs to be right doesn’t mean the boring and day to day should be overlooked- in fact its also critical to success. All too often, the visionaries of organisations underplay the importance of the mundane, the product creation, and the effort that goes into the nuts and bolts of keeping the needles wagging. I remember someone high up in an organisation once saying, “oh we’ll just play out some music”. It seemed like just an innocuous phrase at the time, and ordinarily would have gone unchallenged but I felt it demonstrated a lack of understanding, appreciation or value in the creation of a product, and the crafting of the basics by the often times unsung heroes. Most things that include “we’ll just” tend to be that way it seems to me! I think pointed out at the time that having the right person to schedule, craft and create the music that would “just play out” was critical and without that person or the effort involved, there would be no “playing out” of anything actually! Creating a decent music log is not like hitting shuffle on a Spotify playlist. Just because you can create a playlist on a music app does not mean you can expertly schedule music output.

To be fair not all of those in higher layers of organisations are like my above example, and I know of a few who get involved in, and appreciate that the detail is important. They roll their sleeves up and get involved in the nitty gritty detail and their respective organisations and outputs are all the better for it. They understand that the “front of house” and the “backroom”, that both sides of the mic or the camera are equally vital to getting the show up and running and maintaining any kind of success.

Making the swan look graceful, everyday

The herculean efforts of show producers, audio imaging producers, video editing producers, directors, writers and technicians are the workhorse nuts and bolts of making the “shiny” look good and are often times though, easily overlooked. Behind any brilliant episode of anything you might consume, TV show, podcast, radio programme etc, there are the writers, tech, editors, engineers and producers below the surface of the water busily making the swan look amazingly graceful, effortless and elegant. Their expert effort though, their fine-tuned expertise and craft is just as vital as the “star” or the public facing vision.

If you are one of the front facing, on air, on screen, front of house performers- then the job is hard enough, and you will know the effort and energy you put into what you do and how to make it the best you can each day and each minute you are in full flight. You will also know how much harder it would be without the unsung, backroom, often unthanked team who make you look good. You understand it and you appreciate all that goes into making you look half decent!

If you are hovering in the upper stratosphere of an organisation, make sure you fully appreciate the legwork it takes from the unsung heroes to keep you sounding or looking good, and make sure that your casual language, your turn of phrase or glib off hand comment doesn’t also demean the level of effort of those heroes. If you are “the swan”, make sure you fully appreciate the work going on below water level to maintain your elegance, and never take it for granted or you will sink pretty quick. If you are an unsung hero, I doth my cap to you for starters, and make sure that carefully and respectfully you stand up for your art, craft and skill and demonstrate whenever you can, just how vital you really are.

Get new posts delivered straight to your inbox… just fill in the box below.

Want to get me working with you on your projects? Here are a few things I could help you with:

Coaching talent on performance. Remote or in person.
Analysis of markets and performance.
Leading training sessions- remote or in person.
Editorial advice and guidance.
Bespoke presentations or sessions.
Programming development and management.

Click the links below and lets start to have fun.

Boring is important

Rather like a dog when seeing a squirrel, its easy to be come distracted by something bright, fast-moving and new. Getting bored all too quickly with the usual day to day stuff, or fetching the ball, or simply walking to heel home.

I understand the desire, the urge and the need to go play with the new toy, the new thing or the new process. The adults in the room know that you will have to come back and get on with the boring routine, because the boring routine gets the baby bathed, or gets you home, or makes sure the lights stay on.

I don’t mind the excitement of the new thing- in fact it SHOULD delight you and engage you and get your excited. I try and spend time on making the boring a bit more engaging too, and a way to do that is to zoom out a bit and refresh your reasons why its important.

The everyday stuff can be a bit of a hamster wheel, a conveyor of the same old same old, the sausage factory. Its hard to keep them fresh and interesting but the reality is that the very best radio stations, podcast producers, audio producers and practitioners of the art of communication, without fail get the boring stuff DONE. Not just done, but done brilliantly. It doesn’t mean they don’t do the bright and new, but the basics are covered off well with out fail every time.

Make it count and make it great.

In my most recent job in radio, I immersed myself back into GSelector, Zetta and music scheduling, since with a small team and the number of logs required, it was all hands to the pumps. Its true there were days when the repetitive process could be laborious – important but laborious. The challenge I set myself was to make it count and make it great, adding something new as often as I could. I would ensure to schedule some time to look through the rotations, the analysis and find a problem in need of a fix. Nothing major, but something that would make a difference in the quality of the everyday production. For the bits which had a sketchy memory (it had been sometime since I had been in GS), I spent the time reading up, scrolling through the RCSWorks videos and learning something or refreshing the basics.

Was it new? Was it exciting or creative? Not particularly, but you can’t build anything decent without a strong foundation which is where the boring every day tasks become important.

Boring MATTERS

People won’t remember you for the perfect logs, the great segues, the solid rotations its true, but that is the reason they will STAY. The big ideas, the contests and the glitter will excite, but without the cake, no-one wants to just eat the icing.

Get new posts delivered straight to your inbox… just fill in the box below.

Want to get me working with you on your projects? Here are a few things I could help you with:

Coaching talent on performance. Remote or in person.
Analysis of markets and performance.
Leading training sessions- remote or in person.
Editorial advice and guidance.
Bespoke presentations or sessions.
Programming development and management.

Click the links below and lets start to have fun.

Do something that scares you!

I can’t remember where I was or when it was that someone said this phrase to me the first time. I have a feeling it was in a meeting, or a training session (there were a lot of them in the GWR/GCap days).

It’s something which has stuck with me from that very first time of hearing it…

DO SOMETHING THAT SCARES YOU

It’s sort of become a bit of a mantra over the years and I’ve leaned into more and more, and especially when presented with an opportunity or decision- do the thing that scares you the most! It doesn’t mean be reckless or dangerous, or even overtly risky. It’s about choosing the thing that you think you might have to challenge yourself to grasp.

I remember when I was programming a radio station in my home city of Derby, where I had presented breakfast for many years also. I was offered the job of programming a bigger station, Trent in Nottingham. It scared me… a lot. I knew I would be able to do it, but the scale and the stakes were higher. I would become, I think only the seventh programmer that Trent had ever had since it launched in 1975. I was comfy in Derby and I knew it well and was having a good time with some great people. Some might say it was a no brainer decision and would probably be right, but it still scared me and made me pause.

I’ve never been one to hopscotch around the country from place to place and job to job, even though I’ve driven the length and breadth in regional and group roles! I turned down working in London a few times, and in fact it was only at the fourth time of asking did I say yes to the Group Programme Director role at Smooth- another really scary decision.

What is the point of this wander down the Dick Stone memory lane?

I guess it’s to offer some advice. If you have a choice, if you are presented with something which seems bigger than you can manage, or you think might be a reach- err towards grasping it. If you don’t then you will miss out on some incredible learning, new skills and knowledge and a vast amount of experience which will better enable you to make decisions in the future. You probably don’t know what you are capable of and if you are presented with an opportunity where someone thinks you can do string but you don’t… try it! It’s entirely possible, and perhaps probable, that they see something in you that you can’t see because of that self protection, cautious preservation angel sitting on your shoulder.

This doesn’t mean that you have to say YES to everything by the way. The normal rules of what you find acceptable in terms of geography, package and lifestyle fit of course are paramount, but assuming all that works for you and you are still wobbling… because it all seems a bit scary, then that’s the point to jump in.

Then there is the progression argument. What might this next opportunity lead to next? Where might you be in five or ten years time as a result of making this move? Just like the movie “Sliding Doors”, everything that happens could rest on having the courage or just making that next step.

What if you fail?

I once did a presentation with a group of people around giving their staff “Failure Vouchers”. In fact, you gave them half a failure voucher and the other half when they tried something new and it didn’t work. Without trying they wouldn’t know and they wouldn’t have tried something new, which in reality might well work! The point was removing the fear of failure, so you try something.

Some of the world’s biggest and most successful creative companies have a “let’s see” budget. To try things which may or may not work in the hopes of finding a hit. TV series have pilots for that reason.

You might well fail- but without at trying you won’t succeed either, in fact it’s a nailed on certainty.

Get new posts delivered straight to your inbox… just fill in the box below.

Want to get me working with you on your projects? Here are a few things I could help you with:

Coaching talent on performance. Remote or in person.
Analysis of markets and performance.
Leading training sessions- remote or in person.
Editorial advice and guidance.
Bespoke presentations or sessions.
Programming development and management.

Click the links below and lets start to have fun.

Content for short attention spans

The typical attention span is now apparently EIGHT SECONDS. At least that’s what was part of a click-bait headline in 2017 and appears to have been mirrored and quoted several times since, and here I am potentially doing the same. Irrespective of whether the 8 second headline is true or not, you don’t need a study to inform you that ‘something’ has happened to our attention span and it is probably not upwardly in its movement.

The radio programmer isn’t new to the concept of short attention, moving on and getting to the point. Perhaps radio has played its own part in the deterioration of the ability to focus for more than a nano second, who knows? The reality is that the art of human communication requires you to get to the point fast. Ditch the preamble and tell me what you want to tell me! There is a slightly more coarse version of that sentiment too, but you get the gist.

“I’m heading for the exit unless you convince me to stay”.

I remember discussing ‘The 3 Second Rule’ with colleagues and it leads into content choices for short attention spans. The nub of the rule was that after playing a song (which the assumption was that the listener liked and enjoyed), a presenter had about 3 seconds when they began to speak to grab the listener’s attention and prevent the mental (or physical) tune out. Whether it was actually 3 seconds or longer is not the issue- the principle is clear… “I’m heading for the exit unless you convince me to stay”.

On the whole, for certain types of format, I think this largely holds water.

“…to this day don’t know who it was that gave me the laughs at the time.”

How content is created, structured and produced for a world in which attention spans are in decline has to evolve though. I was reminded of a session I once attended which talked about the role of a breakfast producer on a music show. The host described how when the show was doing an interview with someone, or talking about a subject or “doing a bit”, the producer would every now and then hold up a card with the word RESET on it in the studio. This would prompt the host, or hosts, to recap the subject matter, or who they were talking to and why, for people who either hadn’t caught it at the start, joined since it began or simply forgot. Its a principle which is extremely useful and should still be remembered. I have a memory of listening to an amusing interview on a live show once which I totally enjoyed at the time, but the show host never said the name of the guest in the 3-4 mins of my listening into the next song, during which time I lost reception and so still to this day don’t know who it was that gave me the laughs at the time.

This came to mind because I was considering how content production evolves with a reduced attention span, distracted lifestyles and casual listening. The problem comes when blanket assumptions are made from grains of fact or truth. Just because we live in an over-communicated world, cluttered with a vast variety of entities vying for our attention, doesn’t mean that concentration, focus and understanding can’t exist. It doesn’t mean that there can’t be any longer form, in-depth content or anything of any substance. The power of the reset though perhaps becomes stronger and all the more important. The frequency of that reset perhaps should also increase.

I was listening to a current affairs podcast this morning with this in my mind as I thought about drafting this post and noticed the attention span deficit being played out in the production. The podcast was certainly in-depth and not throwaway or merely ‘audio chewing gum’. The host had a guest to discuss a topic in the news, and it included some actuality clips from a current news story. The facts stated in the actuality recording were reset by the guest immediately after playing the clip (to ensure that the key points were clear). The host then shortly afterwards used the trick of saying “so in other words what is happening here is…” and then repeated the facts, and assessment from the guest again but in a different way. It was a classic reset. It might be a byproduct of the attention span or just a desire to ensure the end listener fully grasps the point being made, but the reset cycle has sped up a lot. Once I started noticing it appeared that it was happening a lot and to great effect actually. To the casual listener the salient facts sunk in, to the most intensive listener they were ingrained and all the more powerful as a result.

It doesn’t mean subtlety is lost I don’t think, just perhaps that content producers, faced with the onslaught of an over-communicated world and the assault on the listener and viewers attention, need to pick and choose what they leave to chance and that they need to focus on and underline.

Get new posts delivered straight to your inbox… just fill in the box below.

Want to get me working with you on your projects? Here are a few things I could help you with:

Coaching talent on performance. Remote or in person.
Analysis of markets and performance.
Leading training sessions- remote or in person.
Editorial advice and guidance.
Bespoke presentations or sessions.
Programming development and management.

Click the links below and lets start to have fun.

Transmission isn’t reception

Making things simple is hard. Ironically, it is complex. The greatest advances come from making things simpler or easier. You can be a rock star at work, just by simplifying a process, adding some form and simplicity into a complex environment… but it isn’t always easy.

The same is true of human communication. Make it easier to follow, to remember, and the more powerful it will be. That doesn’t mean everything should be a sound bite, or a tweet- the art of effective communication comes from making the complex more accessible and by recognising the skills, tips and tricks to make that happen.

Tell me the time, don’t explain how a watch is made.

The skills can be quite varied, but the most straight forward is knowing what to include and what to leave out. The edit process can make all the difference when it comes to focus and simplicity. Whilst I used to have many things on my office wall, not all worthy of sharing, once I had this quote, “Tell me the time, don’t explain how a watch is made”.

There are many students who have witnessed me deliver a session where I have picked on one person in the audience and thrown a screwed up ball of paper at them and asked them to catch it, which they did successfully. I then threw 3 balls of paper at them at the same time and asked them to catch them… unsuccessfully. They might have been able to catch one if any. All too often I hear audio only professionals (radio, podcast etc), throwing more than one subject or concept at me- at best I remember one if you are lucky, and probably the last one I heard (what is last, lasts). Those who work in audio alone are already working at a perceived disadvantage by communicating with sound alone so why make it harder?

Just as an aside, audio only is seldom a real disadvantage as whilst you might not have the visual stimulus and the listeners can consume your content whilst doing something else and they have those distractions and interruptions, they can also listen whilst they are doing something else, like driving and you can influence their creative imaginations and allow them to think of any scene just by using words and sounds, without having to build any sets or visit any actual locations!

I have known people respond when coached on the subject to say, “I had a lot of say and get through and so needed to do it”. To which I say, “If a tree falls in the woods and no-one is there to witness it, does it make any noise?“. At this point the meeting ends and a reputation of being weird begins. The point is that just because you have transmitted the information, it doesn’t mean it has been received, and if it isn’t received then your transmission was pointless and a wasted effort and you might as well have saved the effort and not said it, or just shut up. Normally a healthy debate ensues, which can be fun.

I have some audio of a favourite (not favourite) type of link which some people occasionally deliver. A MENU LINK. It’s a link, normally at the start of the show or thereabouts, and contains a list of everything which is going to be covered within that radio show and when it will happen. The audio I have as an example of this delicacy is actually only about 2 mins 50 seconds long, but feels a LOT longer- at least twice as long. When I have played it in sessions at times I have almost not wanted to do it as I can’t sit through it.

A few things to unpack from the menu link.

Very few people, apart form the people the presenter can physically see when delivering the link, and perhaps their close family if they are able to listen, tune in at the start of your show and listen intently on their every word.
Update on the above, those they can see are perhaps paid to be there, and the family do it because they love them.
“Throwing forward” is a nice idea and a useful tool, but in reality mentioning something which is happening in 2 or 3 hours time, along with everything else that might be happening in-between times is not going to make anyone hang about.

I once had a discussion with someone who really wanted to do a menu link, saying that “people needed to know what was coming up and when to hear it”. The example I had above came from a station with huge ratings and a big set of numbers so surely it worked! For the daypart in question I took the total hours and divided it by the reach, resulting in an average hours of just 1.4. The majority of the audience didn’t stick around and even the person making the argument couldn’t remember more than a couple of bits from the menu!

Make content choices.

Only throw one ball of paper at me at a time.. I’m happy to catch one in every link and you can even throw one at distance across a song or a break if you like, if its interesting enough I’ll try and catch it.

When it comes to your content, understand that transmission really isn’t the same as reception and just because you have said it, doesn’t mean it has been heard. You have some valuable content (hopefully) so when you deliver it you want the attention of the listener to be at home rather than throwing your content over the side gate and hoping they pick it up later. You would get a better reception if you came back with your content later and delivered it in person.

Get new posts delivered straight to your inbox… just fill in the box below.

Want to get me working with you on your projects? Here are a few things I could help you with:

Coaching talent on performance. Remote or in person.
Analysis of markets and performance.
Leading training sessions- remote or in person.
Editorial advice and guidance.
Bespoke presentations or sessions.
Programming development and management.

Click the links below and lets start to have fun.

Unfettered isn’t best

There is a thought that if you have an unrestricted, complete blank sheet, without any parameters or borders to your creativity, then THAT is the best option for you to create. “What would you do with a blank sheet?”

I’ve always kicked back a little at the “think outside of the box” brigade- something which probably irked a few moderators of sessions I might have been sitting in at the time, for which I’m genuinely sorry.

In truth I get the gist and the idea, its just that sometimes ‘the box’ is there for a valid reason, and no matter how much time you waste trying to pretend it isn’t, you are probably better engaged in accepting ‘the box’ and making plans which work within it, since the reality THE BOX IS GOING NOWHERE! That said, like I have said- I get the gist and the rationale.

Something else though worthy of consideration, from restrictions and genuine practical parameters comes some great work. I’d argue that some great content comes from those who have limitations or restrictions within which they HAVE to create. I’ve known radio stations which have terrific on air content and creative executions, broadcasting from poor facilities and without a large budget. I’ve known stations which have moved or revamped their studios to something more fancy with a lot more resource, only to have a decline in the creative output. The two things might be linked!

Let me make something clear, I’m not suggesting that to be creatively fantastic you need to have a restriction applied. It’s not a two way street. A salmon is a fish, but not all fish are salmon.

When creative people are met with the realities of the day, their reaction seems to be, “lets make the best with what we have got” and also, “lets see if we can create something from this which we didn’t think was possible at first look”. The restrictions force you to think about the things which you might have moved on from, if you had boundless resource. Don’t focus on the fence of the playground, focus on the fun in the playground that exists.

News Flash. Nobody has enough money (OK, maybe we can think of a few, but I bet they don’t think they have enough either!). When it comes to the available budget to make anything, nobody has enough budget. Everybody wants more.

Sure you should push for more and see what you can get, but in reality it comes down to creativity to make it work. With a black sheet of paper and a no limit budget pretty much anyone can create something, but is it any good? Taking a leaf out of the book by Barry J Nalebuff and Ian Ayres, “Why Not?: How to Use Everyday Ingenuity to Solve Problems Big and Small“, how do you get 99% of the benefit with 1% of the cost? Restrictions force you to make critical choices about what is really required and what is peripheral and secondary- it forces you to focus on the actual need and the required elements of any content or design.

So the next time you can’t get everything you want, don’t waste the energy shaking a fist, or barking at the moon at the injustice. Focus on what you can do with what you have got, and how you can use the limitations to create something better than you thought was possible before you began. It’s a bit like my previous blog about Love and Like, within your restricted walled garden, delight people who come to look and they will stay longer.

Get new posts delivered straight to your inbox… just fill in the box below.

Want to get me working with you on your projects? Here are a few things I could help you with:

Coaching talent on performance. Remote or in person.
Analysis of markets and performance.
Leading training sessions- remote or in person.
Editorial advice and guidance.
Bespoke presentations or sessions.
Programming development and management.

Click the links below and lets start to have fun.

The People

I worked out the other day that I have been at the birth, or involved in some way in the birth, of I think 15 radio stations in my career. I’ve also been at the other end of the life cycle a few times too, but most have been a transformation into something new, or different.

This blog of mine has never been a place to comment on current topical events or news stories about media and I’m not about to start now. In fact, it wouldn’t be entirely appropriate to comment either.

One thing I can mention, and indeed want to talk about is the people.

It is the people that MAKE the radio stations. They are the day to day, cut and thrust of making anything successful (or not). When something ends or events happen, it is always the people that you miss the most.

The team I have been working with are all fantastic, and due to the size of the operation, multi-tasked, multi skilled and deserve all due credit and praise. So, here goes (in absolutely no particular order)… a role call…

Tim Smith. Tim and I worked together many years ago when he was in Leicester Sound, then he went to Spain and back a bit before winding up in the team before I even joined actually. Every station needs a Tim Smith! As my deputy, he was the one who would take on a few projects, look after some detail around a particular project, or just get stuck in. He is a great sounding board, confidential ear and alternative viewpoint. Tim is that guy, who on a Friday night when there is a problem with the playout system or something, and he is out with his mates, he would leave them and get a taxi to the building to fix it! He’s the one who will log in at the weekend, late night or early morning to put right something or finish a weekday task, or tweak something because it would improve things. He was also the person who donned protective gear and went into the building when it was closed due to a covid outbreak and restart a vital computer which just needed a physical button press so that someone else could work!

Owen Hughes. Owen had been in the business for a long while when I joined. He has immense digital, online and social skills and that was his day to day. Then staff changes meant we needed someone to look after and develop comedy and Owen more than stepped up. He blossomed into full colour. He has an incredible knowledge, skill and understanding of comedy and the people who make it. He has ideas and creative concepts to make content. Couple that will his brilliant organising skills and you have a total all round production unit! His crowning glory has to be his work at the Leicester Comedy Festival this year, where from the moment that to programme was published, he had organised a spreadsheet with shows, comedians and dates and venues, coded to those who he knew, or had worked with before and incredible detail. He produced a daily show, covering the festival and incorporating dozens and dozens of interviews from around the festival, most also videoed and used on social and online. All of that whilst also doing the day job. If comedy is the new rock and roll, then Owen is a Rock Star, (roadie, rigger and promoter) rolled into one.

Ed Crofts. I first came across Ed when he was at Uni and I judged a category at the Demon Media Awards at De Montfort University in Leicester. The show he did, “Ed and Neil” was outstanding, funny, creative and clever and rightly won. Ed developed his skills producing and worked with some amazing talent at a local, regional and national level. Its always more powerful when other people say you are great, rather than yourself- and when I was looking for a Breakfast Producer the ringing endorsement I got from those I respect about Ed was deafening. It was pandemic lockdown time and Ed, having been in Malaysia at the time had come back home. I knew that if I didn’t hire him, I would miss out on the perfect candidate and would always kick myself. The difference between success and failure or even just ‘meh’ is the people who put in the effort to make things work- Ed made all the difference. Initially from me not quite being able to ‘hear it’- he helped the team develop something which worked really, really well. Couple that with a great sense of humour and fun, energy and focus and you have someone who any team should be thankful to have amongst its midst.

Matt Tyler. Matt was another person I met when he was at Uni. He contacted me and we chatted a few times and I think we actually met for the first time on a tour of Leicester Square prior to the SRA Awards. His work on the “Matt & Grace Show” at URN, quite rightly propelled him to a gold win for Multiplatform Award. Matt is a creative ball of fire. He is unafraid of ‘new’ and embraces change and ideas with an eager energy. There is much which Matt is doing for the first time- and he brings a fresh take on the everyday, every day. He is skilled in graphic design, video, audio, radio, social and fun! He doesn’t see a barrier to something living across a multi-platform and thinks across platforms with content as a natural default. He has a huge desire to learn, try things out and see how new ideas might work. Working with Matt was great fun and I’m thrilled I got the opportunity.

Charlie Hockin. Charlie worked for me in Bristol back in the day, and was new into an audio producer role, having moved from a sponsorship co-ordinator role. That gave him a wide view from both sides of the road, which was really useful. You need to have a unique set of skills for what Charlie did. Creative and inventive, coupled with organised and logical- so left and right brained. Meet Charlie Hockin! Given the creative freedom to invent, he came up with some great, comedic and inventive ideas and audio and daily would suggest and write new production and ideas. He then had the immense skill to organise that creative output and methodically work it through, get it made, get it loaded and sorted on time and in the right place. More than that, he would also be the first to offer help, jump into systems out of office hours to fix things and tweak things to improve the outputs. Couple that with an abundance of just ‘being a nice person’ and you have a stalwart of any organisation and a pleasure to work with.

Nina Vasu. Nina, like Owen, was in place when I joined and had been around for a few years. Nina is one of those people who has a keen desire to learn and help out. She picked up holiday cover from programming to traffic and looked after the tasks that needed to be done to stay operational. Her developing skill came with music and based on a passion for current music, she grew in that area- looking after the scheduling, timing, and content for that output. Matching people’s skill with their desire always produces better results and Nina quickly started to get immersed into the finer detail of music scheduling and refining the on air content. She has an energy and interest which would put many to shame and always is on hand to help out where needed.

Trevor Marshall. Trevor and I go back a long way to the days of breakfast in Milton Keynes. I think that was when Trevor and I first worked closely together and he was a consummate professional. Working together with him again was really enjoyable and he continues to be the creative, energetic and professional unflappable guy he always was. There are a few ‘radio guys’ for whom the medium is a perfect place- they have an innate ability to communicate and craft the radio output deftly and seemingly effortlessly, and Trevor is absolutely one of those.

Adam English. I’d not worked with Adam before and he had joined straight from student days and winning an SRA award a few years before. We quickly got on well and it was clear that he has a drive, energy and creativity that is just chomping to get out. Adam made some big moves whilst we worked together and those moves took guts, determination and trust to both see them through and make them work. I absolutely admire his ability to ride through all of that – it is no mean feat. I enjoyed our time, analysing, talking, debating and crafting new ideas and refining old ones.

Jim Rosenthal. Jim is a broadcasting legend and anything I might have to say is but a dot on an ‘i’ of an encyclopaedia of media greats. I would have been entirely appreciative if Jim had been dismissive and uninterested in anything I might want to point out to him or suggest. After all he has done it all, worked with some amazing talent and I’m sure had a belly full of managers and producers with ‘views’ on what he might do differently. Jim was totally the opposite. A warmer, kinder, interested and respectful guy you would be hard pressed to find. For all of his vast experience, Jim took on board any feedback, suggestion or comment with grace and genuine interest. The end result being that we had a good bit of fun and did something a bit different. It was an immense pleasure to work with Jim and its easy to see why he is so well respected and loved by those who have come into contact with him.

Paul Easton. Paul I had known of for many years but not actually worked together. I’d read his blogs and he had read mine in years previous, but we actually never met until our first meeting in Jury’s Inn in Oxford in late 2020. Paul’s knowledge is huge and his calm, reasoned manner is delightful. He is a gentleman. We worked closely together on music and scheduling and Paul and I saw eye to eye. Sometimes if I had a thought about something, a song or a suggestion I would be cautious if Paul would agree, but in reality we were in lock step and he would be thinking the same thing. Paul said some nice things to me privately for which I thank him greatly and he deserves huge respect for his legacy in the history of UK radio, but also for the knowledge and skills that he has and still demonstrates to this day.

The problem with naming names is where do you stop and the truth is ‘somewhere’. The people above are the ones which would be in close orbit but of course its not everyone who deserves credit and praise. Jo Summerbell, Laoishe, Katie, Richard, Andy, Hannah are all heroes. Caroline, Kat, Hamish, Gabriel, Donnach and Ian and Clive are all responsible for producing something for which I’m proud and thankful for the opportunity.

So… whats next?

Get new posts delivered straight to your inbox… just fill in the box below.

Want to get me working with you on your projects? Here are a few things I could help you with:

Coaching talent on performance. Remote or in person.
Analysis of markets and performance.
Leading training sessions- remote or in person.
Editorial advice and guidance.
Bespoke presentations or sessions.
Programming development and management.

Click the links below and lets start to have fun.

Capture the passion…

Photo by Polina Zimmerman on Pexels.com

Being liked is nice. Being loved is better.

It takes a lot of work and attention. Capturing the passion moments, increasing the frequency of those moments and building a following or trend. Sounds easy right? Get on with it!

If only it were.

Someone once asked me if I’d like a LOT of people to ‘like’ something I was working on, or if I’d prefer a few to ‘love’ it. The instant thought is to get the volume, get the likes, get the crowd and the hype. It is perfectly reasonable and many have been successful and happy with that. The issue comes with sustainability and growth. Is ‘liking’ enough? A lack of passion reduces frequency of sampling, desire to return and opportunity to grow. If a like is all, then something else equally liked can replace all too easily and quickly. Something else comes along that pulls them in a different direction and they will go, since their relationship with you is purely transactional.

Love something though, and you don’t give that up easily. You defend it against attack, dissent and alternative choices. You might try something else, but the passion draws you back ultimately. It isn’t a permanent bond- little is- but your more likely to be loyal and return, even if you find something else you also like. You also become an evangelist for it too, and word of mouth and recommendation is a powerful tool to have in your pocket.

Building passion into your product, creating serendipitous moments of delight, purification of the experience of sampling all makes for a deepened relationship and more chance of longer engagement.

Again- all sounds simple right?

Think like a super user. If you were a super user of your product, how might you use it? How often? At what times of the day and in what mood? How might you enhance that lived experience for that user, so that your product might match their experience? Would it surprise them and delight them?

The devil is in the detail and spending time on the things which make small differences, but important ones for those who notice. They will notice the effort, the time and care taken. It’s the difference between ‘bashing out a product’ and crafting something. People seldom have a passion for a rushed, rough, mass produced utilitarian product.

The devil is in the detail, and so is the passion.

Get new posts delivered straight to your inbox… just fill in the box below.

Want to get me working with you on your projects? Here are a few things I could help you with:

Coaching talent on performance. Remote or in person.
Analysis of markets and performance.
Leading training sessions- remote or in person.
Editorial advice and guidance.
Bespoke presentations or sessions.
Programming development and management.

Click the links below and lets start to have fun.